Keeping Washoe County Moving: How RTC Empowers RoadSupervisors with OnRoute FieldOps

Operating round-the-clock every day, the Regional Transportation Commission (RTC) of Washoe County, Nevada, depends on its road supervisors to keep vehicles on schedule and passengers moving safely during shifting traffic and weather conditions. For Road Supervisor Derek Goodwin, every change brings new challenges that require quick thinking, clear communication, and the right tools at hand. That’s where Vontas OnRoute Field Ops comes in.

The Situation: Keeping Smooth Operations in a Fast-Moving Environment

The road supervisors of the RTC of Washoe County face the challenging responsibility of juggling a wide array of duties and working in unpredictable, high-stakes conditions where adaptability and consistency are crucial. Lean staffing, split-second decisions, and quick EV logistics are among the many challenges they face on a daily basis. On the other hand, they’re responsible for managing the entirety of vehicle operations, including addressing emergency responses with dispatch, overseeing driver standards, and resolving traffic congestion and rapid charge cycles. The areas they oversee are also located in a region prone to frequent flash floods and sudden weather shifts, making it imperative to act independently and stay on top of active, high-pressure situations.

The Solution: Implementing Vontas OnRoute FieldOps

To help supervisors stay agile and informed, RTC of Washoe County implemented Vontas OnRoute FieldOps, a mobile platform that delivers live operational data to phones and tablets, freeing teams from the need to use bulky laptops. Key features of Vontas OnRoute Field Ops:

• Real-time service and vehicle tracking
• Instant dispatch communication
• EV charge and vehicle swap management

The platform optimizes driver coordination and minimizes delays, resulting in a measurable boost in productivity. Additionally, the tool enables accelerated decision-making in critical moments, resulting in reduced downtime during emergencies and service disruptions. Equipping field staff  with the confidence to make more informed, independent decisions, Vontas OnRoute FieldOps helps teams make tangible improvements to their agency’s transit operations.

The Results: Smarter, Faster Mobile Operations

Vontas OnRoute FieldOps has transformed how RTC’s road supervisors work in the field with increased mobility, speed, simplicity, efficiency, and autonomy. When flash floods hit Washoe County hard, Vontas OnRoute FieldOps provided Derek and his team with a transparent view of what was happening in the moment. This visibility enabled them to quickly reroute drivers, monitor route-specific service impacts as they occurred, communicate instantly, and maintain top-level service throughout the event. “The real-time information helps us locate and intercept operators with little notice,” stated Goodwin. The platform also helps RTC of Washoe County stay ahead of its EV charging needs, such as tracking charge levels, planning swaps, and maximizing uptime. “FieldOps helps us get the best out of our existing charging infrastructure,” he added.

The Takeaway: Vontas OnRoute FieldOps Promotes Greater Visibility and Control

For RTC of Washoe County, Vontas OnRoute FieldOps has become a vital tool that empowers road supervisors, such as Derek Goodwin, to keep operations running smoothly, safely, and efficiently, regardless of the conditions. Through this innovative tool, Goodwin and his team have been able to reduce delays, streamline communication, and keep their county’s public transit running smoothly. “FieldOps helps us get the best out of our existing charging infrastructure,” explained Derek Goodwin. “It keeps us ahead of required vehicle swaps and charging opportunities.” Learn more about Vontas OnRoute FieldOps and how it could benefit your agency.