Keeping Riders Informed: How DART is Enhancing Passenger Communication with Infotainment

For transit agencies, delivering a seamless and reliable passenger experience involves more than just moving riders from point A to point B. Accurate, real-time communication is essential to ensure passengers receive timely information—whether it’s about their next stop, an unexpected service disruption, or general transit updates. The challenge? Traditional methods like static signage, printed schedules, or occasional onboard announcements often fail to keep up with the fast-paced nature of public transportation. Delaware Transit Corporation (DART) recognized this need and took a proactive step by implementing a dynamic, real-time passenger information system across its network. With support from Vontas OnTransit and Vianova Infotainment, DART now delivers instant updates, geofenced messages, and even advertising opportunities—all integrated within an intuitive onboard display system.

Addressing Communication Gaps for Riders

Prior to the infotainment upgrade, DART lacked an efficient way to provide real-time information to passengers. Service interruptions, emergency alerts, and routine announcements relied on separate systems that weren’t always timely or easy to access. Riders needed a more direct and immediate way to stay informed—without depending solely on mobile apps, websites, or manual announcements. The new infotainment system offers critical features:

• Precise next-stop announcements – Helping passengers know exactly where they are and when they will arrive at their destination
• Instant service updates – Communicating detours, delays, and real-time schedule changes promptly
• Emergency notifications – Displaying urgent alerts such as severe weather warnings, Silver or Amber alerts, and other critical information
• Future transit planning – Sharing news about upcoming service changes, new routes, and system enhancements

With these tools, DART has significantly enhanced its communication with riders, ensuring they remain informed and confident throughout their journey.

How Vontas OnTransit and Vianova Enable the System

DART’s infotainment solution is powered by Vontas OnTransit and leverages Vianova’s cutting-edge technology to provide high-quality digital displays aboard each bus. These systems surpass basic passenger information screens by featuring multimedia content, automated announcements, and geofencing capabilities that trigger location-specific updates. Key system benefits include:

• Customizable messaging for fleet-wide or individual vehicle communications
• Automated audio and visual announcements to support an inclusive rider experience
• Geofenced alerts that deliver location-based updates and targeted public service announcements
• Onboard digital advertising to generate additional revenue streams

By integrating these features into everyday operations, DART has streamlined passenger communications and positioned itself to adopt future innovations in transit technology.

Seamless Implementation with Immediate Results

Deploying a technology-driven infotainment system across a fleet is a complex endeavor, yet DART successfully installed the system on 237 buses within thirteen months without impacting service. This rollout has already delivered tangible benefits to both the agency and its passengers. The provision of real-time, dynamic information has boosted passenger satisfaction—especially for first-time riders who gain confidence from clear route guidance and stop announcements, reducing travel uncertainty. Moreover, DART is exploring innovative uses for the system, such as targeted advertising that supports local businesses while creating an additional revenue source to help offset operational expenses.

Looking Ahead: The Future of Transit Infotainment

DART’s success underscores the expanding role of infotainment in contemporary transit operations. More agencies are recognizing that clear passenger communication is just as important as efficient route management, making advanced technology essential. Solutions like Vontas OnTransit and Vianova Infotainment empower agencies to elevate the rider experience, enhance accessibility, and boost revenue—all while ensuring smooth, reliable service. As public transit evolves, infotainment will remain a vital component in creating a more connected, efficient transportation network.